Dental Manager

1. Safe, high-quality, patient-centered care.
2. Regulatory Readiness.
3. Achievement of budgeted access, productivity, and revenue targets
4. Continuous performance improvement in accordance with Grace Health’s mission.

• Communication: Crafts concise, audience-appropriate messages; facilitates cross-departmental collaboration.
• Decision-making: Uses data, policy, and sound judgment to act quickly.
• Delegation/Coaching: Matches tasks to skills, provides feedback, and recognizes excellence.
• Process Improvement: Applies LEAN/PDCA to eliminate waste and improve throughput.
• Technology Proficiency: Advanced Epic Wisdom and MS Office skills; comfortable with SSRS, Epic Reporting Work Bench, Slicer Dicer and other reporting systems.
• Cultural & Spiritual Sensitivity: Delivers care consistent with Grace Health’s faith-based mission and the needs of vulnerable populations.
• Initiative: Takes prompt action to accomplish objectives. Seeks to identify and resolve problems without being prompted.

• Maintain an engaged, competent team by recruiting, onboarding, coaching, and evaluating all dental support personnel.
• Develop individual growth plans; initiate corrective action when needed.
• Forecast staffing levels using patient demand and productivity data.
• Model servant leadership and reinforce Grace Health values.
• Create and revise job descriptions of dental support staff.
• Oversee staff schedules; approve timesheets and PTO requests.
• Mentor and support dental leaders within the department.

• Create, update, and enforce SOPs for clinical flow, infection prevention, instrument processing, equipment maintenance, and laboratory processes.
• Coordinate staff scheduling and leave approvals to optimize chair utilization and meet visit-length standards.
• Monitor operational data through reporting; intervene to resolve bottlenecks and optimize resource utilization.
• Develop and maintain policies and procedures; enforce policies and procedures with dental staff.
• Ensure dental equipment and supplies are maintained and managed appropriately.
• Develop and maintain dental laboratory processes to ensure efficient communication, use of resources, and compliance.
• Learns and understands all current operational workflows and processes for dental services; seeks out better processes and deeper understanding of workflows and technology for improvement.

• Lead Quality Assurance and Infection Control initiatives for dental programs; ensure timely completion of audits and closure of action plans.
• Maintain continuous readiness for HRSA, OSHA, and other reviews/audits.
• Track adverse events, patient complaints, and risk exposures; reduce risks by collaborating with other departments to improve workflows and processes.

• Develop the annual dental budget in partnership with Finance and the Director of Operations; manage department based on expense and revenue targets.
• Produce routine KPI reports to monitor financial and productivity health, identify opportunities for improvement, and track progress towards goals.
• Monitor dental front-office and billing data (eligibility, prior auth, patient balances) to minimize leakage and maximize net collections.
• Drive utilization initiatives (outreach, recall systems, school consents) to achieve a high schedule fill rate.

• Participate in strategic planning, service-line expansion, technology integration (e.g., Epic Wisdom enhancements), and facility upgrades.
• Conduct market and community-needs assessments; recommend new services and delivery models.

• Ensure agreements are in place with current schools; seek out and obtain agreements with new opportunities for school-based services.
• Coordinate dental presence at outreach events, oral-health education, and follow-up care in our communities.
• Maintain compliance with Medicaid billing, documentation, and reporting requirements for school-based programs.
• Maintain relationships for services with community partners; seek out new opportunities to partner with community organizations to enhance oral health for our communities.

• Travels to service site locations to ensure compliance with policies and procedures, build relationships, and identify opportunities for improvement.
• Fills in for leaders or staff when staffing levels are low, as appropriate.
• Other duties as assigned

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• All team members will be involved in the process of improving quality outcomes
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

• Follows policies and procedures of the clinic and evidence-based guidelines for patient care.
• Maintains good attendance and adheres to staff requirements outlined in the Employee Handbook.
• Maintains professional appearance.
• Maintains timely documentation of all work assignments.
• Maintains patient confidentiality at all times.
• Routinely keeps supervisor informed.
• Flexible in being able to multi-task.
• Work effectively and at an efficient pace.
• Work cooperatively with providers, leadership, and peers.

• Skill in organizing resources and establishing priorities.
• Ability to communicate effectively, both verbally and in writing.
• Ability to maintain quality, safety and/or infection control standards.
• Advanced working knowledge of the operations and administration of a dental clinic.
• Knowledge of dental supplies, equipment, and services.
• Ability to develop and maintain record-keeping systems.
• Ability to manage dental staff, including organizing, prioritizing, and scheduling work assignments.
• Knowledge of patient care protocols, procedures, regulations, and standards.
• Thorough understanding of dental front office operations, including reception/registration, scheduling, determination of eligibility, prior authorizations, and collection of co-pays/ outstanding patient balances.
• Thorough knowledge of dental insurance and billing operations.
• Understanding of fiscal management principles and procedures.
• Ability to make effective administrative/procedural decisions and recommendations.
• Knowledge of dental clinic accreditation, licensure and quality control regulations, policies, procedures, and standards.
• Skill in the use of computers with a Windows-based operating environment.
• Epic Wisdom expertise.
• Conflict resolution.
• Team building.
• Time management.
• Critical thinking.
• Displays outstanding leadership skills.
• Able to work effectively at all levels in a collaborative team environment.
• Able to offer guidance and supervision in a constructive and appropriate manner.
• Able to effectively lead staff meetings to review team progress in meeting financial and productivity goals for the dental program.
• Places high value on personal and departmental performance excellence.
• Excellent organizational skills.
• Professional manner and appearance.
• Outstanding customer service and interpersonal skills.
• Adheres to office dress code and standards of behavior.
• Maintains patient confidentiality.
• Responds professionally to high-pressure situations.
• Works independently with little to no supervision.

• High School graduate or equivalent required.
• Associate/bachelor’s degree in business or administrative certification in healthcare or public health related strongly preferred.
• At least 3 years of administrative/high level clerical experience.
• Experience with dental services or school-based health program is required.
• Basic Life Support (BLS) certification required.
• Participates in continued education.

• Safe harbor 401(k) with match potential
• Paid time off
• Family friendly work environment
• Health insurance
  • Wellness program
  • Health savings account
  • Pharmacy benefit
  • Employee visits for medical services
• Dental insurance
• Vision insurance
• Life Insurance
• STD/LTD
• EAP & Work life services
• Voluntary benefits
• Hospital indemnity​​​​​​​

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.