Dental Provider Support Analyst

Corbin, KY
Part Time
Grace Health Patient Support Services
Experienced
Summary:

The Dental Provider Support Analyst has duties and responsibilities related to monitoring and improvement of dental services. The functions of this position will primarily focus on provider support and chart auditing/reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
  • Communication: Conveys information accurately and efficiently. Written communication is direct, concise, and easy to understand.
  • Decision-making: Gathers necessary information to make good and timely decisions. Uses sound judgment and instincts. Seeks direction from Leadership appropriately.
  • Supporting/Assisting: Seeks opportunities to help others be successful in meeting goals. Demonstrates behaviors reflective of our mission when helping others.
  • Planning/Priority setting: Organizes tasks and objectives in order of importance, timing, and predicted results. Works within measurable goals and outcomes.
  • Problem solving: Works systematically to solve problems. Develops reasonable and timely resolutions.
  • Initiative: Takes prompt action to accomplish objectives. Seeks to resolve problems without being asked. Seeks direction from Leadership appropriately.
KEY FUNTIONS:
 
  • Performing dental chart audits as assigned.
  • Assisting or completing follow up with providers related to chart findings and care gaps.
  • Providing regular feedback/recommendations to Dental Director based on chart findings and discussions with providers.
  • Developing/refining note templating (smart notes/lists) and documentation processes in EHR/EPIC to support compliance and efficiency.
  • Developing and providing training material as requested for dental providers.
  • Creating and providing provider reports as requested by Dental Director and/or other department leaders.
  • Collaborating with other departments as needed.
  • Knowledgeable of clinical quality measures and preventive health maintenance recommendations.
  • Review and completion of manual abstraction and updating dental health maintenance in EPIC as assigned.
  • Developing strong knowledge of EPIC and reporting capabilities.
  • Proficiency with Microsoft Office Suite applications.
  • Ability to learn usage of video conferencing and online collaborative tools.
  • Understanding and adhering to regulations for FQHCs and Primary Care Centers.
  • Maintaining a comprehensive working knowledge of community resources, payer requirements, and network services for target populations.
  • Performing other duties as assigned within scope of practice.
OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:
 
  • Grace Health recognizes that managing patient care is a team effort that involves clinical and nonclinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
  • Team members must demonstrate excellent team communication and coordination to provide quality patient care.
  • Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
  • Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
  • Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
  • Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high-quality care.
  • All team members will be involved in improving quality incomes.
  • Team members will participate in the review and evaluation processes of practice performance and help identify improvement opportunities.
  • Team members will participate in Grace Health's advocacy program.
GENERAL DUTIES:
 
  • Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel.
  • Maintains good attendance (daily, meetings, and other assignment tasks).
  • Maintains timely documentation of all work assignments.
  • Maintains patient confidentiality.
  • Routinely keeps supervisor informed about attendance and job assignments.
  • Flexible in being able to multitask.
  • Works effectively and at an efficient pace.
  • Works cooperatively with providers, administration, and peers.
QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to assist in advancing Grace Health’s
mission and perform each essential duty satisfactorily. The requirements below represent the required
knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.

SKILLS:
 
    • Communication
    • Computer/Technology
    • Conflict resolution
    • Customer service
    • Team building
    • Critical thinking
    • Leadership.
EDUCATION and/or EXPERIENCE:

Must have a DMD/DDS degree or RDH.
Minimum of 2 years clinical experience or managed care/health plan experience.
Fluency in evidence-based care guidelines for disease prevention.
Experience with EPIC preferred.
Experience related to quality management/performance improvement preferred.
PHYSICAL DEMANDS:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms, stoop, kneel, crouch, or crawl, and taste or smell.

The employee must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:

Grace Health is a faith-based, federally qualified community health center (FQHC). We provide primary health services to underserved, underinsured, and uninsured individuals in the southeastern Kentucky region. Our mission is “to show the love and share the truth of Jesus Christ to southeastern Kentucky, through access to compassionate, high quality, primary health care for the whole person.”

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.
Goals and Monitoring/Tracking Progress:

Total hours per week: 16-20 hours per week.

DPSA will complete a total of 10 chart reviews per day or 0.75 per hour. This will be divided among dental providers as assigned by Quality and/or Dental Director. Chart Review includes:
  1. X-ray review
    1. Quality
    2. Appropriateness
    3. Coding compliance/usage
    4. Findings included in chart/documentation
 
  1. Treatment Planning
    1. Prioritization
    2. Appropriateness
    3. Sequencing
    4. Coding compliance/usage
    5. Options discussed and documented
 
  1. Treatment Completion
    1. Quality
    2. Appropriateness
    3. Coding compliance/usage
    4. Prognosis
    5. Documentation
 
  1. Care Gaps
    1. Recall
    2. Health Maintenance
 
  1. Follow-Up
    1. Referral
    2. Follow-up needed
    3. Prescriptions

DPSA will use reporting to update all providers and leadership on a weekly basis of the following:
 
  1. Weekly encounters
  2. Contract to date encounters
  3. Year to date encounters
  4. Quality Measure Performance
    1. Contract to date for DMD
    2. Year to date for RDH

DPSA will assist with Dental Provider Onboarding and Trainings – with focus on Quality Performance, Documentation, and Risk Management. *Their scorecard will be based on provider performance and improvement.
DPSA will collaborate with Quality and Dental Director on Provider PIP’s and QIQA efforts.
DPSA will attend QIQA meetings and present on Dental’s behalf.

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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