Clinical Administrative Assistant- LPN

Corbin, KY
Full Time
Student (College)
Summary: 

The Clinical Administrative Assistant/LPN is a care team member with unique responsibilities that indirectly touch all aspects of patient care.  The Clinical Administrative Assistant/LPN embraces a team-based approach and is comfortable working as part of the patient care team and serving as a liaison to the CMO. The functions of this position include care coordination, case management, patient navigation, organization of provider meetings/trainings and other duties as directed by the CMO.   
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Job Specific Duties:
  • Communication: Conveys information accurately and efficiently.  Written communication is direct, concise, and easy to understand. 
  • Decision-making:  Gathers necessary information to make good and timely decisions.  Uses sound judgment and instincts.  Seeks direction from Leadership appropriately.
  • Supporting/Assisting:  Seeks opportunities to help others be successful in meeting goals.  Demonstrates behaviors reflective of our mission when helping others.
  • Planning/Priority setting:  Organizes tasks and objectives in order of importance, timing, and predicted results.  Works within measureable goals and outcomes.
  • Problem solving:  Works systematically to solve problems.  Develops reasonable and timely resolutions. 
  • Initiative:  Takes prompt action to accomplish objectives.  Seeks to resolve problems without being asked. Seeks direction from Leadership appropriately.

KEY FUNCTIONS:
 
  • Organizes and prioritizes duties as assigned by the Chief Medical Office.
  • Under the direction of the CMO, plans and organizes provider meeting agenda and set-up.
  • Takes minutes at provider meetings, formats minutes to present to CMO for approval. 
  • Collects and tracks attendance at provider meetings.
  • Communicates minutes to providers who are unable to attend meetings.
  • Collects and organizes peer review data in coordination with the Quality Director and CMO.
  • Assists CMO and Quality with job descriptions as needed.
  • Tracks outreach event attendance for providers.
  • Collects provider patient satisfaction results in coordination with Director of Operations.
  • Assists with organization of provider performance management plans as directed by Director of Clinical Quality and CMO. 
  • Assists with patient navigation and case management needs, as directed by CMO.
  • Assists CMO with meeting clinic visit requirements.
  • Serves as a liaison between providers and CMO.
  • Assists CMO with management of PAQ.
  • Knowledgeable of clinical quality measures and preventive health maintenance recommendations.  Educates patients, family members, and other staff members in these areas as needed.
  • Assists to establish a plan of care with patients, providers, and payers that identifies and continuously re-evaluates cost efficient, appropriate levels of care. 
  • Understands and adheres to regulations for FQHCs and Primary Care Centers.  Maintains a comprehensive working knowledge of community resources, payer requirements, and network services for target populations.
  • Develops strong knowledge of our electronic medical record and the reporting capabilities.
  • Works intimately with the Quality Department and Patient Care Teams to improve quality outcomes.

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:
 
  • Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff.  All employees must embrace a team-based approach to patient care and understand that each role is important to our success. 
  • Team members must demonstrate excellent team communication and coordination to provide quality patient care.
  • Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
  • Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. 
  • Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
  • Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
  • All team members will be involved in the process of improving quality incomes.
  • Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
  • Team members will participate in Grace Health's advocacy program.

GENERAL DUTIES:
 
  • Follows policies and procedures of the clinic and evidence-based guidelines for patient care
  • Maintains good attendance and adheres to staff requirements outlined in the Employee Handbook
  • Maintains timely documentation of all work assignments
  • Maintains patient confidentiality at all times.
  • Routinely keeps supervisor informed
  • Flexible in being able to multi-task
  • Work effectively and at an efficient pace
  • Work cooperatively with providers, leadership, and other staff
  • Other duties as assigned by CMO

 

QUALIFICATION REQUIREMENTS:
 
To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

Communication
Computer/Technology
Conflict resolution
Customer service
Team building
Time management
Critical thinking
Leadership
 

EDUCATION and/or EXPERIENCE: 

Current licensure as Licensed Practical Nurse is required.  Experience in the primary care setting is preferred.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and /or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

WORK ENVIRONMENT:

Grace Health is a faith-based, federally qualified community health center (FQHC). We provide primary health services to underserved, underinsured, and uninsured individuals in the southeastern Kentucky region. Our mission is “to show the love and share the truth of Jesus Christ to southeastern Kentucky, through access to compassionate, high-quality, primary health care for the whole person”.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

 

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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