Summary:
Provides administrative support to the Human Resources Director on all personnel matters.
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Essential Duties and Responsibilities:
- Performs customer service functions by answering employee requests and question.
- Maintains PolicyPlus reports and the management of follow-up and data entry.
- Assist with reporting requirements i.e., surveys, employee reports, EEOC.
- Performs ADP functions in reports, data entry, schedules, and timeclocks.
- Performs monthly OIG checks.
- Maintaining staff and provider directory for the entire organization.
- Tracks training records for staff meetings and other organizational meetings.
- Reconciles the insurance breakdowns/benefits statements.
- Updates HR spreadsheet with employee change requests and processes paperwork.
- Assists with recruitment and interview process for assigned positions.
- Assists with creation and review of credentialing files.
- Coordinate with providers and leadership to obtain required documentation, training, and records.
- Makes photocopies, scanning, faxes, documents, and performs other clerical functions.
- Responsible for maintaining and updating all active and term HR and medical files.
- Conducts routine filing, organizing, and auditing all files to ensure accuracy.
- Assists or prepares orientation materials and other correspondence.
- Serves as company historian.
- Serves as a back-up for other HR staff members i.e., covering the front area and orientation.
- Assists HR department with various research projects and/or special projects.
- Performs other duties as assigned.
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Other Essential Duties and Responsibilities:
- Grace Health recognizes that managing patient care is a team effort involving both clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
- Team members must demonstrate excellent communication and coordination skills to provide quality patient care.
- Care coordination includes communication with community organizations, health plans, facilities, and specialists.
- Care team members must understand and embrace the concept of population health management and proactively address the needs of patients and families served by the practice.
- Team members must demonstrate the skills and knowledge necessary to communicate effectively with vulnerable patient populations.
- Team members must participate in Continuous Quality Improvement (CQI) activities within the organization to ensure patients receive high-quality care.
- All team members will be involved in improving quality outcomes.
- Team members will participate in the review and evaluation of practice performance and help identify opportunities for improvement.
- Team members will participate in Grace Health's advocacy program.
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General Duties:
- Follows all organizational policies and procedures, including administrative, clinical, quality assurance, and personnel policies.
- Maintains satisfactory attendance, including attendance at meetings and completion of assigned tasks.
- Maintains timely documentation of all work assignments.
- Maintains patient confidentiality.
- Routinely keeps the supervisor informed regarding attendance and job assignments.
- Demonstrates flexibility and the ability to multitask.
- Works effectively and efficiently.
- Works cooperatively with providers, administration, and peers.
Competencies:- To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
- Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings
- Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
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Qualification Requirements:
To perform this job successfully, an individual must be able to support and advance Grace Health's mission while satisfactorily performing each essential duty. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Skills:- Pleasant personality
- Cooperative attitude
- Administrative skills
- Written and oral communication skills
- Organization skills
- Computer skills
- Financial management skills
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Education and/or Experience:- A bachelor’s degree in a related field is required or must be currently enrolled in final semester for degree or 3 to 5 years’ experience in healthcare, administration or comparable field
- Proficient computer skills, particularly Word and Excel
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Physical Demands:
The physical demands described herein represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms, stoop, kneel, crouch, or crawl, and taste or smell.
The employee must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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Work Environment:
Grace Health is a faith-based, federally qualified health center (FQHC). We provide primary healthcare services to underserved, underinsured, and uninsured individuals throughout southeastern Kentucky. Our mission is "to show the love and share the truth of Jesus Christ to southeastern Kentucky through access to compassionate, high-quality primary healthcare for the whole person."
The work environment characteristics described herein are representative of those employee encounters while performing the essential functions of this position. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.
The noise level in the work environment is typically moderate.
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