Substance Abuse Recovery Program Coordinator

• Understands and promotes the mission, vision, and values of Grace Health both in the workplace and the community
• Responsible for the planning, coordination, implementation, and assessment of program goals and progress
• Excellent working knowledge of behavioral health medications and evidence-based treatments for medical, mental health and substance use disorder conditions
• Scheduling of SAR patients on designated SAR programming days for providers
• Provides supervision and mentoring to staff who provide substance abuse recovery enabling services to assist professional growth and development including Targeted Case Managers and Peer Support Specialists.
• Establishes and leads regular SAR program staff meetings to maintain open communication and information/updates between service delivery sites
• Confidence and comfort with the pace of primary care, strong communication skills and the ability to work with an interdisciplinary team
• Proficient communication with leadership and supervised staff members
• Provides/coordinates training for all program team members as outlined by the organization
• Ensures the continuity of quality and integrity of patient care
• Builds a positive and productive culture in the workplace
• Facilitates problem solving and conflict resolution between staff, clinicians, departments, etc.
• Addresses emergency situations, applying interventions and promotes a safe and healthy environment
• Evaluation and resolution of patient complaints
• Establish and maintain professional rapport with patients, providers, and other team members
• Ensures all team members of the program comply with all guidelines established by CMS (Centers for Medicare and Medicaid) and other governing bodies
• Auditing of patient records to ensure compliance and documentation is complete, appropriate, and timely
• Maintains all tracking and quality reporting as outlined by the organization
• Attends all leadership meetings to report program goals and progress
• Completes all supervised SAR program staff job performance evaluations in conjunction with Behavioral Health director
• Participates in staff recruitment, interviews, and retention
• Develops scheduling of SAR peer support staff while managing time off requests, timekeeping, and timecard approval
• Defines goals with supervised staff for quarterly scorecards with scorecard completion in conjunction with BH director
• Works in conjunction with leadership and program staff to monitor and improve quality clinical services including utilization review, quality assurance, and clinical protocol development
• Consistently communicate and adheres to organizational and departmental policies and procedures for safety, compliance, patient satisfaction, etc.
• Assessment, Treatment, Planning, Linking, Advocacy, and Monitoring the needs for patients identified as high risk with diagnosis of substance use disorder
• Facilitate care between Medical and Behavioral Health
• Maintain accurate and timely documentation
• Assist in the detection of “at risk” patients and development of plans to prevent further psychological or physical deterioration
• Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions
• Requires travel to other clinic sites to assist with SAR services
• Other duties as assigned

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff 
• Embrace a team-based approach to patient care and understand that each role is important to our success
• Team members must demonstrate excellent team communication and coordination to provide quality patient care
• SAR Program care coordination includes communicating with community organizations, health plans, facilities, and specialists
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care
• All team members will be involved in the process of improving quality incomes
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement
• Team members will participate in Grace Health's advocacy program

• Assists in group therapy as needed
• Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
• Maintain good attendance and maintain the attendance of those under Lead supervision
• Maintain timely documentation of all work assignments
• Maintain patient confidentiality following all company and HIPAA regulations
• Routinely keep supervisor informed about attendance and job assignments
• Flexible in being able to multitask
• Work effectively and at an efficient pace
• Work cooperatively with providers, administration, and peer

• Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions
• Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions
• Should be comfortable with the pace of primary care, working with an interdisciplinary team, and have strong communication skills

• Graduate from an accredited college or university with a minimum of a master’s degree in counseling or social work. Bachelor’s degree with at least 3 years’ experience working with SUD services may be considered
• Advanced knowledge of Opioid Use Disorder/Alcohol Abuse and Medicated Assisted Treatment options
• Continuing Education as applicable

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.